Mohamed Hamdy Ahmed Ramadan El-Sakran
Shipping Representative
Profile summary
Dedicated and results-driven Sales and Shipping Representative with extensive experience in sales, customer service, and logistics operations. Skilled in achieving sales targets, maintaining client satisfaction, and ensuring accurate and timely deliveries. Seeking to contribute to a dynamic organization that values performance, teamwork, and professional growth.
Career highlights
Reduced ticket resolution time: Resolved helpdesk tickets via Service Desk, reducing ticket resolution time by 20% through a centralized knowledge base and improved processes.
Improved System Uptime: Contributed to system maintenance and backups, ensuring 95%+ system uptime.
Key skills
Professional experience
Handle and deliver shipments accurately and on schedule. Resolve customer issues promptly to ensure high satisfaction levels. Prepare and maintain daily shipment and delivery reports.
- Handle and deliver shipments accurately and on schedule.
- Resolve customer issues promptly to ensure high satisfaction levels.
- Prepare and maintain daily shipment and delivery reports.
Manage and organize delivery operations efficiently within assigned zones. Coordinate with logistics departments to ensure timely deliveries. Address client concerns and provide quick, practical solutions.
- Manage and organize delivery operations efficiently within assigned zones.
- Coordinate with logistics departments to ensure timely deliveries.
- Address client concerns and provide quick, practical solutions.
Promote and sell company products to achieve monthly sales targets. Build and maintain strong relationships with clients and retailers. Prepare sales reports and analyze market trends regularly.
- Promote and sell company products to achieve monthly sales targets.
- Build and maintain strong relationships with clients and retailers.
- Prepare sales reports and analyze market trends regularly.